Job Description

About Us

We are a global leader in foreign exchange and payment solutions, aiming to be the premier service-led alternative banking partner in EMEA for corporates and financial institutions. Our mission is to provide exceptional value beyond transactions, guided by a commitment to succeed with integrity.

What We Offer

Join a dynamic, high-performance team where every role is pivotal to our success. We prioritize quality, speed, and determination, building trust to achieve shared goals. You'll have opportunities to excel, collaborate with industry experts, receive coaching, and pursue qualifications to advance your career. We ask only that you make every effort count.

Role Overview

This is a unique chance to lead a top-tier fintech payments sales team within a rapidly growing global payments firm. We seek a results-oriented Head of Desk (Institutional) to manage a team of Business Development Executives targeting financial institutions, including PSPs and neo-banks. The ideal candidate will have a strong sales management background, deep knowledge of the FI/NBFI, FX, and payments markets, and the ability to drive ambitious sales goals.

Responsibilities

Management

• Establish clear targets and KPIs, ensuring tools, training, and processes are in place.
• Communicate expectations and provide feedback through regular 1:1s and reviews.
• Drive results by managing workload, hiring, and resolving issues.
• Foster engagement, reward excellence, and create a supportive work environment.
• Promote team members’ personal and professional growth.

Sales Strategy and Planning

• Craft sales strategies tailored to the FI/NBFI market in the UK.
• Analyze market trends, competitors, and client needs to refine approaches.
• Forecast sales revenue and manage pipelines for consistent target achievement.

Customer Relationship Management / Sales Execution

• Lead efforts to acquire FI/NBFI clients with customized propositions.
• Guide the team in consultative selling to showcase FX and payment solution benefits.

Sales Operations

• Ensure effective CRM use for lead and client management.
• Report performance to leadership with actionable insights.

Collaboration and Communication

• Align sales with marketing, product, and support teams.
• Keep the team informed on company updates, product changes, and market shifts.

Compliance and Risk Management

• Ensure sales activities adhere to financial regulations and company policies.

Product Knowledge

• Maintain deep knowledge of FX and payment products’ features and benefits.
• Train the team to confidently address client inquiries.

Business Development

• Identify partnerships to expand reach in the FI/NBFI sector, particularly CFD verticals.
• Explore new UK market segments for FX and payment solutions.

Budget Management

• Allocate sales budgets to high-return opportunities.
• Control expenses to balance growth and profitability.

Innovation and Continuous Improvement

• Gather feedback from team and clients to enhance products and processes.
• Encourage innovative sales approaches to stay competitive.

Requirements

• Proven experience leading high-performance teams in FX or financial services, inspiring success.
• Experience selling to regulated financial institutions with knowledge of relevant regulations.
• Track record of developing new business and exceeding sales targets.
• Strong understanding of currency markets, hedging, and international payments.
• Ability to set clear expectations and navigate challenging conversations.
• Skill in creating a results-driven environment with celebrated achievements.
• Strategic thinking to align sales with business goals.
• Capability to analyze trends and identify opportunities.
• Expertise in commercial modeling to support product value propositions.
• Team-oriented with a winning mindset and strong work ethic.
• Adaptable, determined, and effective under pressure.
• Proficient in CRM and sales tools.
• Diversity & Inclusion

Benefits

• 25 days annual leave + bank holidays + birthday off
• Pension with salary sacrifice options
• Healthcare cash plan (dental, physio, therapies)
• Discounts on fitness, cinema, shopping, travel, entertainment
• Life insurance
• Work abroad opportunities
• Cycle-to-work scheme
• Nursery fees salary exchange
• Employee Assistance Programme
• Comprehensive training and career development
• Company events: socials, sports, seasonal gatherings

Additional Information

• Hybrid work from our central London office.
• Must be eligible to work in the UK.
• Full background check required.