Job Description

About Us

We are a global leader in foreign exchange and payment solutions, dedicated to becoming the top service-led alternative banking partner in EMEA for corporates and financial institutions. Our mission is to deliver value beyond transactions with a focus on winning with integrity.

What We Offer

Join a high-performance team where every role drives our success. We value quality, speed, and tenacity, fostering trust to achieve collective goals. You'll have opportunities to grow, work with industry leaders, receive coaching, and gain qualifications to advance your career. In return, we ask you to make every moment count.

Role Overview

We seek a dynamic Head of Desk (Sales) to lead a team of Business Development Executives selling FX, payments, and cross-border services to corporates and financial institutions. The candidate must have a proven sales management record, deep FX and payments market knowledge, and the ability to drive ambitious sales targets.

Responsibilities

Management

• Set clear targets and KPIs, ensuring tools, training, and processes are in place.
• Provide regular feedback and expectations through 1:1s and reviews.
• Drive results by managing workload, hiring, and resolving issues.
• Foster engagement, reward performance, and promote a thriving work environment.
• Support team members’ personal development and career growth.

Sales Strategy and Planning

• Develop sales strategies tailored to SMEs in the UK.
• Analyze market trends, competitors, and customer needs to refine strategies.
• Forecast sales revenue and manage pipelines for consistent target achievement.

Customer Relationship Management / Sales Execution

• Oversee SME client acquisition with tailored propositions.
• Guide the team in consultative selling to highlight FX and payment solution benefits.

Sales Operations

• Ensure effective CRM use for lead and client management.
• Report sales performance to leadership with actionable insights.

Collaboration and Communication

• Align sales with marketing, product, and support teams.
• Keep the team updated on company news, product changes, and market shifts.

Compliance and Risk Management

• Ensure sales activities comply with financial regulations and company policies.

Product Knowledge

• Maintain expertise in FX and payment products’ features and benefits.
• Train the team to address customer inquiries confidently.

Business Development

• Identify strategic partnerships to expand SME reach.
• Explore new UK market segments for FX and payment solutions.

Budget Management

• Allocate sales budgets to high-return opportunities.
• Control expenses to balance growth and profitability.

Innovation and Continuous Improvement

• Collect feedback from team and clients to enhance products and processes.
• Encourage innovative sales approaches to stay competitive.

Requirements

• Experience leading high-performance FX or financial services teams, inspiring and motivating success.
• Ability to set clear expectations and handle challenging conversations.
• Foster a results-driven environment with celebrated successes.
• Strong knowledge of FX markets, products, and UK/Canada regulations.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical skills to interpret sales data and market trends.
• Team-oriented with a winning mindset and strong work ethic.
• Adaptable, tenacious, and thrives under pressure.
• Proficient in CRM and sales tools.
• Bachelor’s degree in Business, Finance, or related field; postgraduate qualification a plus.

Benefits

• 25 days annual leave + bank holidays + birthday off
• Pension with salary sacrifice options
• Healthcare cash plan (dental, physio, therapies)
• Discounts on fitness, cinema, shopping, travel, and entertainment
• Life insurance
• Cycle-to-work scheme
• Nursery fees salary exchange
• Employee Assistance Programme
• Robust training and career development
• Company events: pub nights, sports, seasonal parties, socials

Additional Information

• Hybrid work from our central London office.
• Must be eligible to work in the UK.
• Full background check required.